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Tap into savings with an electric heat pump hot water system

If you’re looking for ways to reduce your energy bills, switching to an electric heat pump hot water system is a great way to start. Learn about how heat pump hot water systems work, compare products and indicative prices.

You can also call us on 1300 305 700 and have your questions answered by one of our team. Our phone line is open Monday to Friday 9am-5pm. We're here to help.

Top six reasons to choose a heat pump hot water system

1Save money
You could save up to $330 per year when you replace your gas hot water with a quality electric heat pump hot water system. Heat pump systems use 60 to 75% less energy than conventional electric hot water systems. You can save even more by timing your heat pump to heat during off-peak periods. Or, if you have solar, set it to heat during the day and use energy from the sun.
2Use less energy
Up to four times more efficient than other electric or gas hot water systems. Heat-pump hot water systems extract heat from the surrounding air and store hot water in an insulated tank. They use electricity to move heat from one place to another instead of generating heat directly.
3Reliable hot water
Provide hot water all year using heat from the air whether it's hot or cold outside. Heat pumps use the same technology as reverse cycle air conditioners and refrigerators, just in reverse. It's not new technology, it's smart technology.
4Environmentally friendly
Reduce your greenhouse gas emissions. As well as making good economic sense with cost savings over time, heat pump hot water systems are better for the environment. Hot water for your family, the way the planet prefers it.
5Maximise your solar
If you already have rooftop solar installed, heat your water using energy from the sun. Simply set your system to heat your water when the sun is shining.
6Rebates available
Government rebates of up to $1,500 are available for eligible heat pump hot water systems. Don't wait until your system breaks. Check if you are eligible for a Solar Homes hot water rebate now.

A bit more on heat pumps…

Heat pumps absorb heat from the air and transfer it to water in an insulated tank. They work like a refrigeration system, but in reverse. Refrigerators extract heat from inside the fridge and release it to the outside air. This keeps the fridge cold - and it's why the air behind the fridge is warm. Please note that savings will vary based on individual circumstances.

Choosing the right heat pump and installer

Do your research. We can help you to learn about how heat pump hot water systems work, compare products and indicative prices, so you can find the best system for you.

Your new hot water system must be installed by licenced and experienced tradespeople so it's important to choose the right one. We can also help with that, call us on 1300 305 700.

What to ask your installer

Am I eligible for a rebate?

Eligible households can receive a rebate of up to $1,000 on heat pump hot water system through the Solar Homes program and around $500 discount through the Victorian Energy Upgrades program.

How can I get the most out of my hot water system?

Most heat pump hot water systems have timers, so you can set them to run when it’s most cost-effective for you. You can set your heat pump hot water system to operate off-peak to save on electricity costs, or when the sun is shining if you have solar.

What size hot water system do I need?

Heat pump hot water systems come in different shapes and sizes. Your installer will help you to choose a system with the capacity to support your household needs.

Can I track my energy use?

Most heat pump hot water systems can connect to your home wifi so you can track the amount of water and electricity you use. This gives you more control over your consumption. It is also the best way to optimise when and how you heat your hot water to maximise your solar or off-peak electricity charges.

How can I choose the most energy-efficient hot water system?

Ask your installer to help choose the best system based on your household needs and budget. By investing in an energy-efficient hot water system, you can maximise your long-term energy savings.

Will my hot water system be noisy?

Heat pump hot water systems make a low hum, slightly louder than gas hot water systems. The sound of a heat pump hot water system is similar to a dishwasher – between 45 decibels and 55 decibels – which may be noticeable if you have it near your bedroom. Install the unit away from windows and place it on a solid base with a vibration-absorbing mat to reduce noise. Your installer can advise you about your options. Higher quality systems are often quieter, so make sure you ask before you buy.

Can my new hot water system be installed in the same place?

Usually the answer is yes, you can easily retrofit a heat pump water heater in your existing home without too much hassle. Your installer can advise you about your options.

Will my heat pump hot water system still work in winter?

Yes. Heat pump hot water technology is widely used in Europe, North America and Japan where the climate is far colder than anywhere in Australia. If you live in a cold area, ask your installer to help you choose a model designed to suit your climate.

How do I know which heat pump hot water system is best for me?

Your installer will help you make the best decision based on your budget and the amount of hot water you use. Make sure you choose a system that operates at a time that is most energy efficient for your household hot water needs.

Not ready to replace your hot water system but looking for other ways to save money?

Join thousands of Victorian households that have already learned about the many benefits of going all electric through the SEC home planner.

Learn more

SEC can help you go electric and save on energy bills

From simple ways to reduce your energy bills to trusted information about switching to all-electric, we’re here to help.

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